Customer Care

Customer Care Manager - Shonda O’Neil

Shonda has been an ATS associate for 7 ½ years, and in the flooring industry for almost 20 years. Her ambition as Customer Care Manager is to make life-long customers for ATS. In her spare time, Shonda spends time with her husband, five children, 2 dogs and a guinea pig.


Customer Care Lead – Karen Helget

Karen grew up in Dallas and currently lives in Dallas with her husband Mathew and son Joshua. Her main objective as an ATS Customer Care Associate to provide top notch service and a memorable experience for all customers. Karen has eight years experience in the flooring industry, so her skill set is perfectly suited to ATS! Outside of work, her interests include cooking, camping, fishing and spending time with her family.


Customer Care Associate – Jayme Cordova

Jayme was born and raised in Texas and now lives in Hurst. A long-time ATS associate, Jayme has seen many changes come about in her 20 year tenure. She has been on many special projects ranging from inventory control and warehousing to relocating the Distribution Center from the Merrell Road location to its current location on Luna Road. Jayme is a member of New Life Family Church in Euless and in her spare time loves to ride her 1987 Harley 883 Sportster! She also enjoys remodeling her home which she shares with her son, her boyfriend, 4 dogs and a cat. Jayme works to insure that her customers receive the very best customer service possible – her love for ATS and her job show in every aspect of her performance!


Andrew Walck

Andrew grew up in Wichita Falls, Texas and currently resides in Ft. Worth. His main objective as a Customer Care Associate is to provide great service and learn as much as he can. Andrew’s experiences as a Flooring Sales Specialist at a well known “big box” store will serve him well in his career at ATS. Andrews’s hobbies include reading, video games and working out, and spare time finds him spending time with his mom, dad, sister and three nieces.


Lisa Adams

Lisa comes to us from the construction industry where she spent nine years as a customer service representative. Growing up in Lafayette, LA and Houston, Texas, Lisa calls Dallas home now. Her main objective in her role as a Customer Care Associate is to build trust and long term relationships with ATS customers. Lisa spends her free time with her three children, ages 8-18.


Kelsey Daniels

Kelsey grew up in Garland, Texas and now resides in Wylie. Her main objective as a Customer Care Associate for ATS is to gain more knowledge about the tile industry and to be as helpful to her customers as she possibly can. Kelsey’s spare time is spent with her son and daughter and her two dogs. Her hobbies include crafting, listening to music and photography.