Owner and Designer
Elements Design, Southlake Texas
I have been absolutely impressed with American Tile & Stone. Not only have they really stepped up on their offerings to the building and design industry, but the customer service we have received is definitely top notch!! We have received the newest and hottest introductions of tile and stone from American Tile & Stone, putting us one step ahead of the rest when designing the Finest Custom Homes in the Dallas-Fort Worth Area.
General Manager/Senior Designer
HPA Design Group, L.P.
The product is beautiful. There are several companies to choose from, but we are so impressed with the product, as well as the service, it only makes sense to specify American Tile & Stone.
Avery Edwards Custom Homes
We have used two installers through our fifteen years of construction, and have not had any discrepancy or a warrantable situation that was not addressed promptly and professionally by American Tile & Stone. On behalf of Avery Edwards have found nothing but satisfaction when it comes to American Tile & Stone.
Ron Rodriguez Tile
I’ve used American Tile & Stone for over 20 years. They’ve got a great selection and great service. I’m finishing up a job right now that’s all American Tile & Stone material, and the customer is very happy with it.
I would like to thank everyone at American Tile & Stone for all their help. Everyone was so kind and considerate, especially our sales rep. She went above and beyond with measurements and suggestions. I never would have been able to make the decisions without her help. It is always so nice to go into a place of business where everyone is so nice and accommodating. Thank you again so much for all your help.
Sandra K. Whigham, ASID
Whigham Design Associates
I use your Luna Road showroom weekly and would also like to note that your sales person, Sally Boole, is such a delight to work with and is so efficient. If I ever have a problem, she is right there solving it or trying to help with an alternative plan. Her attitude is always positive and bubbly which is refreshing. With great service, good product and pricing it’s a pleasure to do business with American Tile & Stone.
Jim and David Miller
Jim Miller Tile & Floors
I have been a loyal customer of American Tile & Stone for over 35 years. With a state of the art showroom and employees such as Sally Boole, I have always been confident that I could send my customers to make their selections in a friendly and professional atmosphere. American Tile & Stone has always had a great stock selection available. This has given me the ability to better serve my customers. Thank you American Tile & Stone for over 35 years of excellent service.
Troy and Dot Priddy
Priddy Custom Homes
We have been doing business with American Tile & Stone for 18 years and have always had a very good and pleasant working relationship with the employees. They always have a good selection and we feel very confident sending customers in, or accompaning them, as they are always well cared for. We are loyal to American Tile & Stone because of these qualities. Service is always tops and we are very happy doing business with American Tile & Stone.
Designer / Associate
American Tile & Stone and their staff have been ever-present to assist our company with quick and reliable service. So often in our industry time is of the essence and American Tile & Stone’s promptness has always come through at those times most crucial to our projects. The product lines they represent have been those we tend to refer to often and their breadth of knowledge of such products has been superb. We will continue to call upon American Tile & Stone for their continued support to help make us a better company.
Nationwide Floor & Window Coverings
We are a recent account with American Tile & Stone. In the short time that we have had our account, they have been very helpful in some of our most difficult situations. Their efforts have saved a couple of projects for us. She has found products similar in look and has taken the time to retrieve product from other stores for us. They have been timely in securing sample boards for our showroom and mobile showroom. When they say they will do something for you, it gets done. American Tile & Stone is a valuable asset to us with their level of customer service. We look forward to building a great business relationship with American Tile & Stone.
Graeber, Simmons & Cowan Interior Design
American Tile & Stone, to me, means great service. I know that I can turn to them to find unique and cost effective solutions for my clients. They are always up front about costs, available supply, and will do whatever is needed to make my projects work out smoothly. Great products and a wonderful staff that is always smiling.
Working with American Tile & Stone has been an excellent experience since the first day. I moved to Texas to start a new company, and they helped me overcome many obstacles. The showroom staff has been very knowledgable and courteous when they assist me and my customers. Ben Wright was the first sales rep in the Metroplex to help me set up an account. Since then, everything has been handled professionally. American Tile & Stone is my first choice, and I know I can send customers there without any worries.
GST Interiors, Ltd.
American Tile & Stone offers quality and innovative products for both commercial and residential use. The sales staff is knowledgeable and has been extremely helpful in assisting me in making selections for the appropriate application.
Thurman Floors, Ft. Worth TX
American Tile & Stone has successfully supported our tile and setting material requirements, to facilitate installation on many of our projects, for more than 10 years. They are always price competitive and are able to maintain the necessary inventory. The American Tile & Stone staff is a professional group. They are knowledgeable, courteous, dependable and always helpful with technical issues. No doubt, our formula for continued success will include an association with American Tile & Stone. Without reservation, I would highly recommend American Tile & Stone.
I have been in the customer service environment for over ten years, so I have a high expectation for people in that industry. Good customer service is the lifeblood of any business, and aids in determining profitability and performance. We are a new flooring company and most of the employees and owners are new to the industry. At our start-up phase, we believed that we are only as good as our installers. True as that may be, that only effects the quality of our organization. Another vital part of any industry is being able to depend on people; trust. Customers depend on us to be there when we are scheduled to be there or to communicate with them if there is a scheduling conflict. We have several venders that assist us in meeting our customers’ needs. However, there is one representative that consistently meets and exceeds my and Floor Expressions’ expectations. As alarming as it is, I am finding that many of our vendors are full of empty promises and a lack of communication skills. Again, one stands out above the rest. I think it is very important that you know what an important asset your sales reps are to our company. It is people like them that make our job better, our customers happier, and bring repeat business to our company. I know I can depend on them, so I am more likely to sell American Tile & Stone products before I sell anyone else’s. With that being said, please let everyone know that they are truly appreciated at Floor Expressions.
I just wanted to thank American Tile & Stone & Stone for helping to make our bathroom tile project such a success. Jill Cross gave us fantastic advice about the types of tile and what colors/styles would look good together, and finding just the right trim and accessories to match the tile we chose. The service department was also very helpful in placing my order, finding the items I needed, and calling me when the order arrived. We love our new bathroom and wanted to let your company know how much we appreciated our experience. Customer service like yours is rare these days, and it really made a difference to us. I have already recommended your company to some of my friends for their remodel projects.